Any of you who are friends with me on facebook have seen me rave about how T-Mobile is the best cell phone provider available. Today, I had another reason to add to that list.
Friday, I went and got my upgrade on my phone. I ended up getting the MyTouch Q because I loved my MyTouch so much, and when something isn’t broken, why fix it? Unfortunately, when I got home and started taking pictures with my camera I discovered there was a problem with the flash that causes the pictures to look washed out.
My mom has the same phone, so I took some pictures with her phone to discover if it was the phone or if it was a defect. Her phone did not produce the same results, so I decided my phone was defective. Unfortunately, I didn’t feel like going to the store to return it – so I called the T-mobile support line and explained my issue and sent them the picture above.
Within 5 minutes, they had a new phone on it’s way out to me. It’s arriving next day air to my parents house on Tuesday, and they even switched out the color for me because I decided that I didn’t like the white color.
This is the number one reason I stay with T-Mobile. It doesn’t have to do so much with their phone selection, or even their pricing options. It’s because every single time over the past seven years that I’ve had a problem with anything, their customer service has been so responsive. I have never dealt with another company that is so consistent in the excellent level of service they provide. You add into that the fact they are actually far cheaper than Verizon, Sprint, or ATT and it’s pretty much a no brainer.
Everyone should leave whatever contract they are in and go with T-Mobile. For real.
Plus, they are awesome on facebook.